Evening Manager on Duty

Key Duties and Responsibilities

Operational Leadership

Manager on Duty: Serve as the primary leader during evening hours, overseeing hotel operations and ensuring timely resolution of guest and operational issues.

Monitor all front-of-house and back-of-house activities, including Front Office, Valet, Housekeeping, and Engineering, to ensure efficiency and adherence to Paramount Hotel standards.

Act as the key decision-maker for urgent matters, escalating critical issues to the Front Office Manager and/or appropriate leadership as necessary.

Guest Relations

Proactively engage with guests to resolve concerns, ensure satisfaction, and create hand-crafted, memorable experiences.

Handle and follow up on guest feedback, complaints, and incident reports, documenting all actions taken.

Coordination with the Restaurant Team

Establish and maintain close working relationships with restaurant management and staff.

Coordinate daily operations, special events, and any guest service issues that may affect both restaurant and hotel.

Serve as the primary contact between hotel and restaurant teams during the evening, ensuring seamless communication and operational alignment.

Departmental Support

Provide guidance and hands-on assistance to the Front Office and Valet team, ensuring a welcoming and efficient arrival and departure process. Assist the Housekeeping team with operational priorities, such as last-minute room readiness or quality assurance.

Collaborate with the Engineering team to address urgent maintenance issues or safety concerns, ensuring prompt resolution.

Team Development and Oversight

Lead and mentor evening staff, conducting shift briefings to communicate goals and expectations.

Support professional development opportunities and help build a strong leadership pipeline within the team.

Safety and Security

Maintain a safe and secure environment by overseeing evening security property walks and responding to emergencies as required.

Ensure compliance with state and local health, safety, and legal requirements throughout the property.

Administrative and Reporting

Prepare detailed handover reports for all department heads, outlining key evening activities and issues.

Monitor evening operational metrics (e.g., guest service scores, operational efficiency) and suggest improvements.